Poha has the following advice: First, provide in-depth training courses on the functions, uses and benefits of CRM/ERP for all relevant employees. Accompanied by continuous support, creating online support channels and consulting services to answer questions and support employees during use. Next is to encourage use and motivate employees to use CRM/ERP by evaluating work performance, rewarding achievements and creating a collaborative working environment. Finally, monitor and evaluate results to adjust training or support programs appropriately when necessary.